Rewiring the Aftermarket with Agentic

Type: Outside Course
Cost:

Description
Join us on the AAPEX Forum Stage and earn 0.08 CEUs.

Connecting customer behavior, inventory, pricing, and omnichannel execution to drive growth

In this session, BCG will explore rapidly-emerging applications and implications across three areas:
- Omnichannel customer experience: Customers increasingly research, engage, and transact across the counter, phone, web, email, and text, while expecting a more and more connected experience. AI agents are enabling continuity across these interactions - from answering questions and scheduling appointments to sending reminders and live service updates
- Inventory optimization: Leaders are leveraging customer and demand signals to help distinguish the parts whose availability determines whether a sale is won or lost from those where stock matters less - optimizing sales, working capital, and the ability to better service the customer.
- Long-tail pricing: Pricing agents can expand the level of research and analytical rigor applied to large portfolios of slower-moving parts - an area that historically has received far less attention than the highest-volume parts

Join the conversation on how these developments are changing the way aftermarket organizations use data, serve customers, and manage commercial decisions at scale.

Dates
November 4, 2026 - November 4, 2026

Location
Las Vegas, Nevada